Michelatsch Immobiliare S.r.l.

General Terms and Conditions





The reservation is to be considered definitively confirmed only upon receipt of the "Confirmation Letter" that Villa Anna will send immediately after receiving the deposit.



In order for the reservation to be considered valid, the customer has to pay 30% of the whole amount by bank transfer (any fees or commissions have to be paid by the sender), online payment by credit card (VISA or MasterCard) on our website www.villaannalignano.it or direct payment with credit card number, within 3 days from booking. For more information visit our website.

The rest of the amount has to be paid on the arrival in cash (for amounts less than €1.990,00), via debit card or credit card (Visa and MasterCard).



For a cancellation up to 30 days before the arrival date you can receive a voucher of the total amount already paid, valid for a reservation to be made in the current year or only for the next one at our facility. For a later cancellation, the deposit will be lost.

In case of early departure, late arrival or no-show 100% of the agreed price will be due.
Each case is each time evaluated and discussed with management.


Within 30 days from the arrival date: free cancellation!

We will transform your deposit of a voucher of the same value to be used for another holiday of at least 7 nights in the current year or at the latest by the following


From 29 to 15 days from the arrival date

You will receive a voucher equal to 50% of the deposit paid to be used for another holiday in the current year or at the latest within the following.


From 14 days to 7 days from the date of arrival

The deposit is retained.


From 6 days to the day before arrival

Penalty of 50% on the entire stay.



Penalty equal to the cost of the entire stay.



On the arrival date the apartment must be occupied between 16:00 and 20:00 o'clock.  In case of delay, please inform immediately the Villa Anna (+39 0431 194 5306). Otherwise, the apartment will only be available for another day. Upon arrival, the identity cards of all persons occupying the apartment must be presented for the registration.



It is forbidden to accommodate more people (including children of any age) than indicated in our Confirmation letter, any change must be communicated and accepted by the Reception. It is possible to bring small pets with you only if previously communicated and authorized by the Management. All guests are required to comply with the rules of the Villa Anna and to observe the common rules on quiet especially in the afternoon and during night.



The Client obliges to treat the apartment and household equipment (crockery, refrigerator, mattresses, etc..) with utmost care. Complaints regarding the condition of the apartment and inventory will be accepted only within 4 hours from the arrival. Any defect or damage must be compensated. As a guarantee of the punctual respect of all the rules of conduct and maintenance and correct use of the apartment, at the discretion of the Management, at the time of collection of the keys, a deposit, to be paid in cash, may be required. This deposit will be returned on the day of departure after checking the good condition of the apartment.



The apartment and the corresponding parking place have to be vacated by 9.30 am on the agreed day, to allow our staff to check the state of conservation and cleanliness. In case that the customer anticipates his departure, compared to the agreed term, he has no right to any reduction of the fee, consequently he cannot ask for the refund of the amount paid.



No responsibility can be given to the Villa Anna in case of breakage, losses, thefts, delays and inconveniences in general occurred in the flat. The Villa Anna provides its services to help solve any problems, any request of compensation for damages must be agreed directly at the reception. For any legal disputes, the Forensic Court is Udine. 



In case of unexpected problems regarding the booked apartment, the Villa Anna has the right to change the apartment with another one of similar type. In case of extra charges, they are at Villa Anna’s expense. Requests of a particular apartment (number, floor, exposition, view etc.) will be considered, but not guaranteed and cannot be accepted as a part of the rental contract. The description of the composition of the equipment of the flat on the catalogue, in exceptional cases, can be different. We inform our guests that the authorized staff of Villa Anna can enter in the apartments for cleaning and for repairs or maintenance even in the absence of the tenant. 



By booking, the guest accepts voluntarily the conditions as written above.